Terms & Conditions v1.1
Effective from 5 April 2022 – 28 July 2024. For up-to-date Terms & Conditions, see link on bottom of page.
Terms of use
Introduction: These terms and conditions (“Terms”) govern your use of the OSCEstop medical education website (“Website”), https://OSCEstop.education, operated by OSCEstop Education LTD (United Kingdom limited company number 14028035). By accessing or using the Website, you agree to be bound by these Terms. If you do not understand and agree to these Terms, do not use the Website. To contact us, please email [email protected].
Content: The Website provides educational resources and information related to studying clinical medicine and for examination revision. This content is intended for students’ educational purposes only. It may be simplified for this reason and may not be in line with clinical guidelines or current practice. Content is not intended for and should not be used to inform clinical practice or relied upon for direct patient care. In no part does any information on this Website constitute medical advice and it should not be used by patients or as a substitute for professional medical advice. The Website does not guarantee the accuracy, completeness or usefulness of the content. In addition, it may not be up to date and the authors and publishers undertake no obligation to update any content on the Website. Information provided is based on practice in the United Kingdom and this may differ significantly from practice in other countries. Guidelines and legislation change frequently and readers are advised to check information with up-to-date sources.
Drugs: Except where otherwise stated, information on management, drugs and doses are intended for the non-pregnant adult who is not breastfeeding and who has normal renal and hepatic function. They are based on practice in the United Kingdom. Drugs and doses may not be accurate; licenced for the listed indication; or in line with clinical guidelines. They are provided for students’ educational purposes only and may be simplified for examination revision purposes. They should not be used to inform clinical practice. The authors, contributors, editors and publishers make no representation, express or implied, that drugs or doses are correct.
Limitation of Liability: The authors, contributors, editors and publishers accept no legal liability or responsibility for any errors or omissions or the use of any information contained on the Website. To the fullest extent of the law, neither the authors nor contributors, editors or publishers assume any liability for any damages or injury to persons or property resulting from or related to the use of any information contained on the Website. The Website and its affiliates, partners, and licensors will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Website, the content, or User Contributions. This limitation of liability applies to all damages of any kind, including but not limited to consequences of clinical use, lost profits, loss of data, and damages resulting from business interruption.
Indemnification: You agree to indemnify and hold harmless the Website, its affiliates, partners, and licensors from any claims, damages, and expenses, including reasonable attorney fees, arising from your use of the Website or violation of these Terms.
Content sources: Website content comes from a variety of sources, including content generated by authors directly for the Website, content licenced from books or other sources, user-generated content, and content created by artificial intelligence (AI; for example Chat GPT). Terms and conditions of source material also apply to the third party content, in addition to our Terms. Like other content, accuracy of third party content cannot be guaranteed and should not be used to inform clinical practice. We take copyright infringement seriously – please email us if you discover any copyrighted content on the Website ([email protected]).
User Contributions: The Website may allow users to submit content, such as comments, feedback, and other information (“User Contributions”). You are solely responsible for your User Contributions and any consequences arising from them. By submitting User Contributions, you grant the Website a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, copy, modify, display, distribute, and otherwise exploit your User Contributions in any manner.
Copyright and Trademark: The content on the Website, including but not limited to text, graphics, images, logos, and software, is protected by copyright, trademark, and other proprietary rights (© OSCEstop LTD and OSCEstop Education LTD 2012 – present). You may not copy, download, print, reproduce, modify, create derivative works from, display, perform, publish, distribute, transmit, or otherwise use the content of the Website without the express written consent of OSCEstop Education LTD or the appropriate third-party rights holder.
Viruses: We do cannot guarantee that our site will be secure or free from bugs or viruses. You are responsible for your own internet security. You must not knowingly introducing viruses or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site.
Payment processing: Payments are processed by third party providers such as Paddle. By proceeding with payment, you consent to their terms and conditions in addition to ours. Internet standard encryption technology is used to protect your personal information including credit or debit card number, name and address.
Modifications to Terms: The Website may modify these Terms at any time. Your continued use of the Website after any modifications indicates your acceptance of the modified Terms.
Governing Law: These Terms will be governed by and construed in accordance with the laws of the United Kingdom, the jurisdiction in which the Website is located.
Termination: The Website may terminate or suspend your access to the Website at any time without notice or liability. Upon termination, all rights and licenses granted to you under these Terms will automatically terminate.
Entire Agreement: These Terms constitute the entire agreement between you and the Website and supersede all prior understandings and agreements.
Contact Information: If you have any questions regarding these Terms, please contact the Website at [email protected].
Acceptable use policy
Introduction: This acceptable use policy outlines the acceptable and unacceptable behaviour for users of the Website. By using our website, you agree to abide by this policy.
Prohibited activities: The following activities are strictly prohibited when using our website:
Illegal activities: Any activity that violates the law, including but not limited to, copyright infringement, hacking, and spamming.
Offensive content: Posting or sharing content that is harmful, offensive, or harassing to others. This includes but is not limited to, hate speech, graphic violence, and sexually explicit content.
Misrepresentation: Providing false information or impersonating another person or entity.
Interference with our website: Attempting to interfere with the functioning of our website or servers, or attempting to access our website without authorization.
Copyright infringement: Reproduction, download, printing, duplication, copying or re-selling any part of our site in contravention of the provisions of our terms of website use above.
User-generated content: Our website may allow users to post or share content, such as comments or reviews. By posting or sharing content on our website, you grant us the right to use and display that content. You are solely responsible for the content you post or share, and you must ensure that it complies with this acceptable use policy. We will not be held responsible for any user-generated content and such content has not been verified or approved by us.
Account details: If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. Sharing of user accounts is strictly prohibited. If you know or suspect anyone else has access to your account details you must notify us immediately by emailing [email protected].
Monitoring and enforcement: We reserve the right to monitor user activity on our website and to take appropriate action to enforce this acceptable use policy. This may include removing offending content, suspending or terminating user accounts, or reporting illegal activities to law enforcement. In addition, if you fail to comply with any of our terms or policies, we may take any or all of the following actions: withdrawal of your right to use the website; removal of contributions; initiate legal proceedings against you; disclose details to law enforcement authorities. Refunds will not be provided when terms are breached.
Changes to our acceptable use policy: We may update our acceptable use policy from time to time to reflect changes in our website or to reflect changes in the laws and regulations that apply to acceptable use. We will notify you of any significant changes to our acceptable use policy.
Contact Information: If you have any questions regarding these Terms, please contact the Website at [email protected].
Cookie policy
Introduction: This cookie policy explains what cookies are, how we use cookies on our website, and your choices regarding cookies.
What are cookies? Cookies are small text files that are stored on your device when you visit websites. They are used to enhance your browsing experience and help website owners understand how visitors interact with their sites.
How we use cookies: Our website uses cookies to enhance your experience and to gather information about how you interact with our site. We use this information to improve our website and to personalize your experience. Some of the cookies we use are essential for the website to function properly, while others are used for analytics and advertising purposes.
Types of cookies we use:
Essential cookies: These cookies are necessary for the website to function properly. They allow you to navigate the site and use its features.
Analytical cookies: These cookies are used to collect information about how you use our website. They help us understand how visitors interact with our site, and we use this information to improve our website.
Advertising cookies: These cookies are used to deliver advertisements that are relevant to you. They also help us understand how effective our advertising campaigns are.
Your choices regarding cookies: You have the right to control how cookies are used on your device. You can adjust your browser settings to block or delete cookies, and you can also opt out of interest-based advertising. Please consult your browser’s help documentation for more information on how to do this.
Contact Information: If you have any questions regarding these Terms, please contact the Website at [email protected].
Privacy policy
Introduction: OSCEstop Education LTD is committed to safeguarding your privacy and personal information. This privacy policy sets forth the types of information we collect, the methods by which we use it, and your rights regarding your information, in compliance with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Information We Collect: We may collect personal information when you interact with our website. This can include your name, email address, IP address, geographical location, web browser type and version, operating system, mailing address, content accessed, scores, and any other details you provide through our contact forms, subscriptions, or other communication channels. Additionally, we gather information about your website usage, such as visited pages, visit date and time, and device type.
Usage of Your Information: The collected information is utilised to enhance our website, tailor your experience, and communicate with you. We may use your email to send updates, promotional materials, and information about our services and products. Your information might also be used to respond to your inquiries. We assure you that your personal information will not be sold or shared with third parties, except as required for services specified in our terms or under legal obligations.
Data Storage and Security: Your data is processed and stored in accordance with the Data Protection Act 2018 and GDPR. We are committed to the security of your personal information and have implemented suitable technical and organisational measures for its protection. However, please be aware that no security system is infallible. We retain your personal data only as long as necessary for the purposes stated and/or as long as we have your consent.
Data Sharing: We may share anonymised datasets with third parties for research and marketing. We utilise Google Analytics and Cloudfare Analytics, provided by Google Inc. and Cloudfare Inc. Under certain legal circumstances, we may be required to share data with authorities.
Your Rights: You have the right to access, correct, delete, or object to the processing of your personal information. You can withdraw your consent for data processing at any time. To exercise these rights, please contact us via our website or email [email protected].
Policy Updates: We may modify this privacy policy to reflect changes in our data collection practices, usage, or in response to legal and regulatory updates. Significant changes will be communicated to you.
Contact Information: For inquiries regarding this policy, please contact us at [email protected].
Research
How We Use Your Information: The information we collect serves to enhance our website, tailor your experience, and promote your learning journey. This includes data you submit on the site, which is processed through machine learning to provide personalized feedback and improvement strategies. We further analyse this data to refine our service and contribute to research. This research may involve:
- Examining the pages you visit
- OSCE Station scores submitted
- Questions you’ve answered on Qbank
Please note that any data used for potential publication will be analysed anonymously to ensure your privacy.
Your Rights: You have the right to access your personal information at any time, which can be found in your account dashboard after logging into the site. Additionally, you have the right to request the amendment or deletion of your personal information, or to object to its processing. You also have the right to withdraw your consent for the processing of your information at any time. To exercise any of these rights, please contact us either through our website’s contact page or by emailing us at [email protected].
Refund policy
Please read this refund policy carefully before subscribing to any of our services. By subscribing to our services, you acknowledge and agree to the terms outlined in this refund policy.
All sales are considered final once a subscription has started. As such, we generally do not offer refunds once your subscription has begun.
Exceptions to our refund policy may be granted at the sole discretion of OSCEstop education. We understand that unique circumstances may arise that warrant special consideration. If you believe your situation merits a refund, please contact our customer support team to discuss your concerns.
Refund Will not be given if:
- You no longer want your subscription
- You paid for the item by mistake
- The item did not meet your expectations or you feel the item is of low quality. We request please check the demo content before purchase
- You change your mind
- You do not have sufficient expertise to use the item
- You have insufficient funds
In the event that a refund is granted, the amount of the refund will be determined by OSCEstop education and may be partial or full, depending on the specific circumstances of the case.
Contacting Customer Support
If you have any questions, concerns, or issues regarding your subscription, please do not hesitate to contact our dedicated customer support team. We are committed to providing exceptional service and ensuring your satisfaction.
To contact our customer support team, you may reach out to us via the contact information provided on our website.
Refund Issuance: Refunds will be processed within 10 working days of receipt of a valid refund request. Refunds will be issued in the original form of payment. We cannot be held responsible for any delays due to your bank or credit company.
Changes to Policy: The Website reserves the right to change this Policy at any time. Your continued use of the Website after any changes indicates your acceptance of the modified Policy.
Contact Information: If you have any questions regarding this Policy, please contact the Website at [email protected].
